Resolving concerns · 2026
Complaints
We want our comparisons to be accurate, fair and clearly labelled. This page explains how to raise a concern about LondoniaLite and where operator disputes should go.
Complaints about LondoniaLite
Email [email protected] if your concern relates to our published wording, scoring, affiliate disclosure, accessibility, privacy handling or conduct.
Please include the relevant page URL, a concise description of what happened, any supporting public evidence and the resolution you would consider appropriate. Do not send platform passwords, payment card details or identity documents.
How we review a complaint
- We identify the content, evidence and part of our process involved.
- An editorial review compares the complaint with our source material and standards.
- Where an error is confirmed, we correct or clarify the page.
- We explain the outcome by email when a response is possible and appropriate.
Complex concerns may require us to seek information from a third party. We will not promise a particular outcome before the evidence has been reviewed.
Complaints about a listed platform
LondoniaLite cannot investigate or decide account disputes because we do not operate the listed services. Start with the operator's formal complaints procedure and keep copies of messages, transaction records and the terms that applied.
If the operator does not resolve the matter, its complaints information should identify an approved alternative dispute resolution provider. Regulatory concerns can also be reported through the Gambling Commission's official channels, although the regulator does not normally recover individual funds.
Privacy and respectful communication
Complaint information is used to investigate and respond to the issue, protect legal rights and improve our publication. We expect communication to remain lawful and respectful. Abusive, threatening, automated or knowingly false submissions may not receive a response.